Privacy policy

At NextBasket, we respect your privacy and are committed to protecting the personal information you provide when using our website.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit NextBasket.co.in, browse our products, place an order, contact us, or otherwise use our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

NextBasket is an online shopping platform serving customers across India.

2. Information We Collect

When you use our website or place an order, we may collect certain information that is necessary to provide our services.

This information may include:

Personal Information

  • Full name

  • Mobile/telephone number

  • Email address

  • Billing address

  • Shipping/delivery address

  • City, state, and postal code

  • Order and transaction details

  • Information you provide when contacting customer support

Device & Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Language preferences

  • Pages visited

  • Time and date of visits

  • Referring website or source

  • Website interaction and usage information

This information helps us understand how visitors use our website and improve our services.

3. How We Use Your Information

We may use the information we collect for purposes including:

  • Processing and fulfilling your orders

  • Confirming and communicating about your orders

  • Arranging shipping and delivery

  • Providing customer support

  • Responding to inquiries and requests

  • Processing payments where applicable

  • Managing returns, refunds, cancellations, and exchanges

  • Improving our website and shopping experience

  • Understanding customer preferences and website usage

  • Preventing fraudulent or unauthorized transactions

  • Maintaining website security

  • Providing relevant offers and promotional communications where permitted

  • Measuring and improving our advertising campaigns

  • Complying with applicable legal and regulatory requirements

We only seek to use information for legitimate business purposes connected with operating and improving our services.

4. Order & Payment Information

When you place an order on NextBasket, information necessary to process and deliver your order may be collected.

Depending on the payment method selected, payment-related information may be processed by our payment service providers.

We generally do not need to store your complete debit card, credit card, or banking credentials on our own systems. Payment information may be processed directly by the relevant third-party payment provider according to its own privacy and security policies.

For Cash on Delivery (COD) orders, we may collect the information required to confirm, process, and deliver your order.

5. Cookies and Similar Technologies

NextBasket may use cookies, pixels, tags, scripts, and similar technologies to improve website functionality and understand how visitors interact with our website.

Cookies may be used to:

  • Keep the website functioning properly

  • Remember certain preferences

  • Understand website traffic

  • Measure advertising performance

  • Improve website functionality

  • Provide relevant advertisements

  • Understand which products or pages visitors are interested in

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Advertising & Analytics

To understand the effectiveness of our marketing campaigns and improve our advertising, we may work with third-party advertising and analytics platforms.

These platforms may collect information such as:

  • Device information

  • Browser information

  • IP address

  • Website activity

  • Pages visited

  • Advertising interactions

  • Conversion or purchase-related events

Such information may be used for analytics, campaign measurement, audience creation, remarketing, and improving advertising performance.

Third-party advertising and analytics providers may use cookies, pixels, or similar technologies in accordance with their own privacy policies.

7. Sharing of Information

We do not sell or rent your personal information to third parties for their independent marketing purposes.

However, we may share necessary information with trusted service providers and business partners when required to operate our website and fulfill your requests.

These may include:

  • Payment processing providers

  • Shipping and logistics companies

  • Order fulfillment partners

  • Website and hosting service providers

  • Customer support service providers

  • Analytics and advertising service providers

  • Technology and security providers

  • Professional advisors

  • Government authorities or law-enforcement agencies where legally required

We only share information that is reasonably necessary for the relevant business purpose.

8. Shipping & Logistics Partners

To deliver your order, we may provide necessary customer information such as your name, phone number, and delivery address to our shipping, courier, fulfillment, and logistics partners.

This information is used solely for purposes such as:

  • Processing your shipment

  • Delivering your order

  • Contacting you regarding delivery

  • Tracking your shipment

  • Handling delivery-related issues

9. Customer Communications

We may contact you using the contact information you provide for purposes related to your order or use of our services.

This may include:

  • Order confirmation

  • Order verification

  • Shipping updates

  • Delivery notifications

  • Cancellation or refund updates

  • Customer support

  • Important service-related information

Where permitted by applicable law, we may also send promotional or marketing communications. You may request to stop receiving promotional communications at any time.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Therefore, while we work to protect your information, we cannot guarantee absolute security of information transmitted through the internet.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services

  • Complete transactions

  • Maintain business and transaction records

  • Resolve disputes

  • Prevent fraud

  • Comply with legal obligations

  • Enforce our agreements and policies

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

12. Third-Party Services and Links

Our website may contain links to third-party websites, services, applications, or payment providers.

These third-party websites operate independently and may have their own privacy policies and terms.

NextBasket is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage users to review the privacy policies of third-party services before providing them with personal information.

13. Children's Privacy

Our website is intended for general audiences and is not specifically directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate steps.

14. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information.

These may include the ability to:

  • Request information about the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Withdraw consent where processing is based on consent

  • Opt out of certain promotional communications

  • Raise concerns regarding the use of your personal information

Requests may be subject to applicable legal requirements and reasonable verification procedures.

15. Marketing Communications

If you receive promotional communications from us, you may choose to unsubscribe or opt out where an unsubscribe mechanism is provided.

Even if you opt out of promotional communications, we may still contact you regarding important transactional or service-related matters, such as an order you have placed.

16. Fraud Prevention and Security

We may use information collected through our website to identify, investigate, and prevent:

  • Fraudulent orders

  • Unauthorized transactions

  • Abuse of promotional offers

  • Suspicious activity

  • Attempts to compromise website security

We may share relevant information with service providers or authorities when reasonably necessary to protect our customers, business, website, or legal rights.

17. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable laws.

Any updated version will be published on this page with a revised Last Updated date.

We encourage you to periodically review this page to stay informed about how we handle personal information.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you may contact us using the business details below.

Website:
NextBasket.co.in

Our Commitment

At NextBasket, we value the trust our customers place in us.

We aim to handle customer information responsibly and use it only for legitimate purposes connected with providing, improving, securing, and promoting our services.

By using NextBasket.co.in, you acknowledge the practices described in this Privacy Policy.